Last week we decided to do our monthly groceries from the new Lulu Hypermarket since they’ve got a chain in the Middle East and it has recently opened up here in Kuwait. It turned out to be better than my expectations and seems like an interesting mix of Sultan Center and City Center.
They have the regular supermarket stuff on the ground floor and the first floor has all sorts of other items (decorative, clothes, furniture, electronics, etc.). The quality is comparable to what you would find at Max, Sana, etc. but they have a much better variety (especially on kids-wear) and even better prices.
They even have their own branded grocery items (e.g. salt, bread and some other stuff) and they have placed them such that you would run into them before you see the more well-known brands; or that is what I felt anyhow.
I still don’t see what makes it a hypermarket or for that matter; what exactly is a hypermarket in the first place.
I would probably go there again.
My Life - Sabah Hussain 
dear
on behafe of sultan center we are ready to serve you the way you like it ,
kindly conntect us if you need anything
regards
Thanks Hisham.
No complaints about Sultan Center here. Just that I don’t feel its the most economical place to do your groceries even though it probably does offer the best variety and quality.
i want job this company i cook
Lulu.. thats a funny name.. 😀
but how did the Sultan Center people come to know about your post?? Are they using google alerts or what?
It is, isn’t it? 🙂
I don’t know, though the blogging community in Kuwait is very active and a lot of people are going around reading blogs, so he may have stumbled on my blog from there.
Last month I Purchased Samsung’ Ipod from LULu Hypermarket in Kuwait. They offered me one year warranty.
I found some problem with the set and took it to LuLu.
They were first reluctant to accept the set for repairing.
After some discussion, they took it for service.
Now 2 weeks gone. I did not receive my unit back.
The after sales service in Electronic section is very bad.
Now I have decided not to buy any electronic item from LuLu.
Dear Mr.John Samuel,
I am working in lulu hyper market, I have seen a lot of problems like this.Actually we don’t have any kind of warranty, it is from the company of that product.we know ,We are responsible to get the warranty for your item.we can try our best.
I purchased a two door ward robe on 15th sept,and it was delivered at my house at abuhalifa on 17.09.07.
the ward robe that was delivered is a defective and damaged one.
even the fitting person could not repair the door noise,he did this on the third day after by replacing the hinges.
there are scratch and damaged marks on the body and another component on the door has not been supplied,yet.
i told it to the fitting person,but nothing has been made.
my telephone calls have no responce.
contact no,5015766
strret no.1,block no.1,buiding 06,flat no.09.
We are in sultan -center always look for the benifit of our customers , Our mission is asmile on each customer face when he visit our stores try our services and you can compare after.
Thanks.
to john samuel…
why dont you write a letter or email to the GM or someone high up in the admin, or maybe even to Dubai(LULU HQ)
you have to keep on bugging them.
I guess the staff are not trianed well too..\\g’ Luck
to john samuel…
scan a copy of your recipt and also the invoice from the workshop or repair counter…
worth a try…
how much was the ipod?
Hi
Hi Sabah, how long u’ll b in bangladesh?
It would have been beeter if the winners in the raffle draw or any draws that are conducted by LULU to be put in the Website as the customers are never called or intimated about the prize winning.
Thanks
Rao
ITS: Not sure yet, maybe another 4-5 weeks. Who is this?
Well its true that the staff are not well trained and some of them do not even know basic English! I had bought a pair of jeans couple of weeks ago and had even got it altered from them to fit the lenght but on reaching home I found there were two holes near the belt which would render the jeans useless after few wears since the thread was very loose there so I went to Lulu and got a credit note instead of refund which was good enough even though it was altered. But the lesson now is scrutinise the stuff thoroughly before purchasing it!
Yeah I was at Lulu Hypermarket yesterday myself and I also got the feeling that their staff had trouble speaking english and also had very little knowledge about the products.
I was enquiring about some of the baby car seats, and their staff couldn’t even answer basic questions like, what wieght it could handle, or how it would be fitted in the car.
Dear ALl,
Iam also a regular customer in LuLu Qatar. I have also come similar issues. But everything got resolved immediately. You got knock the right doors for that. Go Immediately to their Regional Director, Or General Manager of the shop. Or else write mails to their central managment, BijuK@emkegroup.ae or RAbraham@emkegroup.ae.
I had questioned their staff’s inability to speak well. They have told me that since they r in a development spree, their trained staff are moved quickly to new places & replaced by fresh ones. They dont speak well initially. So what we have to insist on speaking to Supervisors or Managers who are well trained.
Am still sticking on to LuLu.
can i get the price of IPod in lulu kuwait..
need high and low price iteams.
philip
Dear All,
I too was fascinated to see Lulu here in kuwait, and wish they expand and come somewhere near Fahaheel. But not any more, everytime i went there, i have spent more than necessary, suppose i went with a list for approx KD 15/- i spent KD 50/-, but that is not thier fault, its mine. But the other thing is that most of the things there is expensive, I prefer Honest or Gulfmart(fahaheel) even citycentre is cheaper. and the quality of service, its horrible. I dont know hoew they survive for more than a year, the staff is horrible, no smile… no service& knows only malyalam as they are all from the STATE OF KERALA. I had bought a mixer grinder (expensive)and went to return it next day as when i tried it at home i did not like the locking system, it was a bit complicated, so i decided to go in for another brand. the guy at customer sales refused to exchange it saying i cannot go go less value, so i said i dont want refund i will buy more items and pay the difference, then he came up with the excuse that i had used it, he started smelling it seeing in the defect of me repacking etc, i had to waste nearly half an hour to say i have not used it and they was no smell of any ingredient…….. it was a horrible thing, this would not happen if it was sultan centre, there they always have a smile, even if the things are more priced. at lulu its simple, indian mentality and above all kerala-mania.( i have nothing against kerala or india as I’m indian and my better half is a keralite). but lulu here is a disaster, its not what its in Dubai(I’ve been there too).
I am a regular customer of Lulu Kuwait.It is one of the best store,large varieties are available.Sometimes their price fluctuations are beyond understanding.e.g.cucumber selling at 30-40 fills a kilo on 21st,june -but 300 fills on 28th,june.Similarly watermelons sowed a fluctuation of 10 times,why so?.Their collection of kid clothing is nice and cheap
Dear Sabha
Where r u
ziraj: I’m currently in Lahore. Hope you’re doing well man.
dear sirs
iam a guy live in egypt and looking for a job .
i have a great experience in sales.
i worked as a cashier in “on the run”and working in
spinneys hypermarket at city stars.
by the way iam looking for that job because iam trying to inhance
my living so if you are interested u can contact me on my mail
thanks
ahmed ayad
When are you coming back
siraj: Hopefully by end of Oct. You can email me if there’s anything you need.
Salam,
I am a paki living in kuwait, I want to buy a good 32″ LCD tv but i am puzzled to buy wat brand and can i buy it from lulu? do they give good customer service after selling the product?
can any oen guide in that?
thanx…….
Lovebird…
That’s what we’ve all been waiting for! Great potigns!
Lovebird: Apart from Lulu I’d advise you to take a look at Alghanim Electronics and Eureka.
Please check your email
salam,
the sales staff does not understand english well. also,the product knowledge is very poor. the sales staff other than the asians, are not dealing well with the customers in general. the management should look into this ASAP.
i speak english very well my nagtive palace india im staying jleeb shyouk i have need sale job my concant no 09654341683 mob no09659676814 my id shankar192@yahoo.com
my visa 18 transable
Hi
My name is Ufuk Aydemir,i’m from Turkey..
I have 12 years of experience as a retail manager in Tesco. I have worked in avariety of positions in Tesco.I started to work at cashline in 1995. I left from Tesco to gomilitary service in january 2007 for 16 months.I finished military service and back.I saw some news on internet,about job opportunities in The Middle East.I thought i’m very experinced person in retail.
i want a new challenge in my career.Imade some application in different job agencies in The Middle E.I know about KSA daily life.I can adapte,i’m muslim and it will be not hard living for me.I’m ready to hard work,i got great goals forthe future.I need a good start point to continue for my career.I know KSA shopping habits,there is alot of malls and supermarkets,hypermarkets like Carrefour,Geant,Panda….
Folks, I’m not working in Lulu or responsible for any recruitment in these places.
Hi,
Iam sajan, as per ur advice i visited alghanim and eureka for one LCD
but the experience was too bad. they are not caring the non arabic customers. in case of service i think lulu is no.1,during our visit they explained everything to us.
in case of food items lulu’s price is best in kuwait market, before i used to buy frm sultan and city .
would like to know who heading I.T & Softwear in LULU & WHAT TYPE OF SYSTEM IS USED.
Folks, I am in no way employed by Lulu but I keep getting emails from people who think that somehow I am.
hiii…i went to lulu hypermarket to purchase pair of shoes but the size is not available in that brand shoes i went there three times and even met the supervisor of footwear his name is Shahwaaz he everytime ignore me and say till next week it will come so kindly arrange me the shoes.
I do my personal shoping @ lulu abudhabi, according to me they give the best service among hypermarkets compare to carefour or adcops.
i was permant custmer of lulu hypermarket in kuwait but now have changed shopping location … i add lots bad expreance from there
here i would like to remind them that customer has choice …
LULU IS ON SAP
Dear hi…
I have four year experience in geant hyper market Saudi Arabia & five year experience Anthony’s super market in srilanka wattala. . So still I am at Saudi. They have any vacancies pls inform to me.
Thanks .
Best regard
s.m.t bandara
email.(bandaratikiri@yahoo.com)
i have shopped in lulu kuwait.its th eworse place to shop.customer service is a misery.products are so bad……the fruits,vegs,clothes….city cetnre n other places are goldconsidering lulu.serious waste of time there.
I guess a good option for looking around for Xmas buys are the internet.
I know there is a good site only for Kuwait malls Kuwait elecronic mall. I thnk it has SALES offersetc..
Hani
i like to purchase in LULU all kinds of things nice lulu is the best compliments in gulf country.
dear sir i want a job in your hypermarket if there is any vaccancy please reply me at the same email address
HI,ACTUALLY I HEARD THAT LULU MANAGEMENT OVER QATAR IS VERY POOR, FOR THE STAFF AND EVEN SALAY ALSO TOO LOW AND MOST OF THEM WHO EVER WROKING ON LULU THEY R READY TO ESCAPE WITHIN FEW MONTHS…AS THEY JOINED DUTY
As far as I am concerned, the prices in Lulu Super Market is comparitively chaper than any other Super Markets in Al Ain , U.A.E. I was in the purchasing dept of Al Noor Super market in Qatara, Al Ain. I was making the pricing also in the house-hold dept. Many of the items we were having cheaper rates. On other cases I used to visit Lulu, find the prices and adjust our prices accordingly. I resigned from Al Noor by 2002 and there-after how .. I do not know. Lulu was the only Super market were I have to compete with
@Nisad: Its not only in Qatar, the entire group pays low. I remember my interview back in 2001 in Lulu’s first ever location, and they offered me peanuts after saying i was over-qualified (even though i don’t believe in this phrase) and to my surprise, none of them spoke fluent English. Nevertheless, any retail outlet would offer in the market is good for freshers who really want to learn from scratch and not wanting a white collar job at start, so I dont blame Lulu Group.
@Sajan: I’m sorry to reply to your post of 2008, but if your reading this… Alghanim, Eureka and all the shops i Kuwait give respect to all their customers. Ive been a regular customers to Alghanim at all their stores, and being an Indian, I haven’t faced any ignorant salesperson, ever.
And for all who look for after sales service on electronics… most companies are bad, but I have to point out at Alghanim, they are the best, as long as you follow their terms and conditions.
Hi Frinds,
wish you all Happy New Year 2012…..
Please let me know if LULU offering best price on LCD TV 18.5″ currently or in future…
Why buy from Lulu, an indian chain, and not from your local groceries? is this how you like it to be? Filthy indians whom are worth less than shit in their shitty home country, come here and thrive on Arabs money, while sending money back to india so that they can send us more shitty indians… Is this how we Proud Arabs have become? letting foreigners do as they wish in our lands… May God forgive us on judgement day.
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