Lulu Hypermarket in Kuwait

lulu-logo.jpg

Last week we decided to do our monthly groceries from the new Lulu Hypermarket since they’ve got a chain in the Middle East and it has recently opened up here in Kuwait. It turned out to be better than my expectations and seems like an interesting mix of Sultan Center and City Center.

They have the regular supermarket stuff on the ground floor and the first floor has all sorts of other items (decorative, clothes, furniture, electronics, etc.). The quality is comparable to what you would find at Max, Sana, etc. but they have a much better variety (especially on kids-wear) and even better prices.

They even have their own branded grocery items (e.g. salt, bread and some other stuff) and they have placed them such that you would run into them before you see the more well-known brands; or that is what I felt anyhow.

I still don’t see what makes it a hypermarket or for that matter; what exactly is a hypermarket in the first place.

I would probably go there again.

[Lulu Website]

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72 Responses to “Lulu Hypermarket in Kuwait”


  1. 1 hisham April 19, 2007 at 7:38 pm

    dear

    on behafe of sultan center we are ready to serve you the way you like it ,

    kindly conntect us if you need anything

    regards

  2. 2 Sabah Hussain April 21, 2007 at 3:51 pm

    Thanks Hisham.

    No complaints about Sultan Center here. Just that I don’t feel its the most economical place to do your groceries even though it probably does offer the best variety and quality.

  3. 4 Sameer Durrani April 24, 2007 at 6:23 pm

    Lulu.. thats a funny name.. :D

    but how did the Sultan Center people come to know about your post?? Are they using google alerts or what?

  4. 5 Sabah Hussain April 25, 2007 at 2:17 pm

    It is, isn’t it? :)

    I don’t know, though the blogging community in Kuwait is very active and a lot of people are going around reading blogs, so he may have stumbled on my blog from there.

  5. 6 John Samuel September 12, 2007 at 11:07 pm

    Last month I Purchased Samsung’ Ipod from LULu Hypermarket in Kuwait. They offered me one year warranty.

    I found some problem with the set and took it to LuLu.

    They were first reluctant to accept the set for repairing.
    After some discussion, they took it for service.

    Now 2 weeks gone. I did not receive my unit back.

    The after sales service in Electronic section is very bad.

    Now I have decided not to buy any electronic item from LuLu.

    • 7 farooq January 8, 2011 at 7:02 pm

      Dear Mr.John Samuel,
      I am working in lulu hyper market, I have seen a lot of problems like this.Actually we don’t have any kind of warranty, it is from the company of that product.we know ,We are responsible to get the warranty for your item.we can try our best.

  6. 8 prasanta September 23, 2007 at 2:22 pm

    I purchased a two door ward robe on 15th sept,and it was delivered at my house at abuhalifa on 17.09.07.
    the ward robe that was delivered is a defective and damaged one.
    even the fitting person could not repair the door noise,he did this on the third day after by replacing the hinges.
    there are scratch and damaged marks on the body and another component on the door has not been supplied,yet.
    i told it to the fitting person,but nothing has been made.
    my telephone calls have no responce.
    contact no,5015766
    strret no.1,block no.1,buiding 06,flat no.09.

  7. 9 Hassan October 3, 2007 at 11:55 pm

    We are in sultan -center always look for the benifit of our customers , Our mission is asmile on each customer face when he visit our stores try our services and you can compare after.
    Thanks.

  8. 10 jay October 22, 2007 at 8:47 am

    to john samuel…
    why dont you write a letter or email to the GM or someone high up in the admin, or maybe even to Dubai(LULU HQ)

    you have to keep on bugging them.

    I guess the staff are not trianed well too..\\g’ Luck

  9. 11 jay October 22, 2007 at 8:50 am

    to john samuel…

    scan a copy of your recipt and also the invoice from the workshop or repair counter…

    worth a try…
    how much was the ipod?

  10. 13 ITS November 1, 2007 at 12:32 pm

    Hi Sabah, how long u’ll b in bangladesh?

  11. 14 Srinivasa Rao Mudugu November 2, 2007 at 4:30 pm

    It would have been beeter if the winners in the raffle draw or any draws that are conducted by LULU to be put in the Website as the customers are never called or intimated about the prize winning.

    Thanks
    Rao

  12. 15 Sabah Hussain November 4, 2007 at 8:24 am

    ITS: Not sure yet, maybe another 4-5 weeks. Who is this?

  13. 16 Jen December 22, 2007 at 9:32 am

    Well its true that the staff are not well trained and some of them do not even know basic English! I had bought a pair of jeans couple of weeks ago and had even got it altered from them to fit the lenght but on reaching home I found there were two holes near the belt which would render the jeans useless after few wears since the thread was very loose there so I went to Lulu and got a credit note instead of refund which was good enough even though it was altered. But the lesson now is scrutinise the stuff thoroughly before purchasing it!

  14. 17 Sabah Hussain December 22, 2007 at 2:30 pm

    Yeah I was at Lulu Hypermarket yesterday myself and I also got the feeling that their staff had trouble speaking english and also had very little knowledge about the products.

    I was enquiring about some of the baby car seats, and their staff couldn’t even answer basic questions like, what wieght it could handle, or how it would be fitted in the car.

  15. 18 shehim December 25, 2007 at 3:56 pm

    Dear ALl,

    Iam also a regular customer in LuLu Qatar. I have also come similar issues. But everything got resolved immediately. You got knock the right doors for that. Go Immediately to their Regional Director, Or General Manager of the shop. Or else write mails to their central managment, BijuK@emkegroup.ae or RAbraham@emkegroup.ae.

    I had questioned their staff’s inability to speak well. They have told me that since they r in a development spree, their trained staff are moved quickly to new places & replaced by fresh ones. They dont speak well initially. So what we have to insist on speaking to Supervisors or Managers who are well trained.

    Am still sticking on to LuLu.

  16. 19 philip April 26, 2008 at 5:48 pm

    can i get the price of IPod in lulu kuwait..
    need high and low price iteams.
    philip

  17. 20 Dr. Rahmat April 30, 2008 at 2:04 pm

    Dear All,
    I too was fascinated to see Lulu here in kuwait, and wish they expand and come somewhere near Fahaheel. But not any more, everytime i went there, i have spent more than necessary, suppose i went with a list for approx KD 15/- i spent KD 50/-, but that is not thier fault, its mine. But the other thing is that most of the things there is expensive, I prefer Honest or Gulfmart(fahaheel) even citycentre is cheaper. and the quality of service, its horrible. I dont know hoew they survive for more than a year, the staff is horrible, no smile… no service& knows only malyalam as they are all from the STATE OF KERALA. I had bought a mixer grinder (expensive)and went to return it next day as when i tried it at home i did not like the locking system, it was a bit complicated, so i decided to go in for another brand. the guy at customer sales refused to exchange it saying i cannot go go less value, so i said i dont want refund i will buy more items and pay the difference, then he came up with the excuse that i had used it, he started smelling it seeing in the defect of me repacking etc, i had to waste nearly half an hour to say i have not used it and they was no smell of any ingredient…….. it was a horrible thing, this would not happen if it was sultan centre, there they always have a smile, even if the things are more priced. at lulu its simple, indian mentality and above all kerala-mania.( i have nothing against kerala or india as I’m indian and my better half is a keralite). but lulu here is a disaster, its not what its in Dubai(I’ve been there too).

  18. 21 mohun July 1, 2008 at 10:33 am

    I am a regular customer of Lulu Kuwait.It is one of the best store,large varieties are available.Sometimes their price fluctuations are beyond understanding.e.g.cucumber selling at 30-40 fills a kilo on 21st,june -but 300 fills on 28th,june.Similarly watermelons sowed a fluctuation of 10 times,why so?.Their collection of kid clothing is nice and cheap

  19. 22 siraj August 31, 2008 at 12:59 pm

    Dear Sabha
    Where r u

  20. 23 Sabah Hussain September 4, 2008 at 12:29 pm

    ziraj: I’m currently in Lahore. Hope you’re doing well man.

  21. 24 ahmad mohmed ayad September 6, 2008 at 7:17 am

    dear sirs

    iam a guy live in egypt and looking for a job .
    i have a great experience in sales.
    i worked as a cashier in “on the run”and working in
    spinneys hypermarket at city stars.
    by the way iam looking for that job because iam trying to inhance
    my living so if you are interested u can contact me on my mail

    thanks

    ahmed ayad

  22. 25 siraj September 11, 2008 at 9:48 pm

    When are you coming back

  23. 26 Sabah Hussain September 12, 2008 at 3:31 pm

    siraj: Hopefully by end of Oct. You can email me if there’s anything you need.

  24. 27 Lovebird September 23, 2008 at 12:01 pm

    Salam,
    I am a paki living in kuwait, I want to buy a good 32″ LCD tv but i am puzzled to buy wat brand and can i buy it from lulu? do they give good customer service after selling the product?
    can any oen guide in that?

    thanx…….

    Lovebird…

  25. 28 Sabah Hussain September 23, 2008 at 7:27 pm

    Lovebird: Apart from Lulu I’d advise you to take a look at Alghanim Electronics and Eureka.

  26. 29 siraj October 3, 2008 at 8:40 am

    Please check your email

  27. 30 king October 14, 2008 at 1:49 pm

    salam,

    the sales staff does not understand english well. also,the product knowledge is very poor. the sales staff other than the asians, are not dealing well with the customers in general. the management should look into this ASAP.

  28. 31 shankar192 October 24, 2008 at 7:02 pm

    i speak english very well my nagtive palace india im staying jleeb shyouk i have need sale job my concant no 09654341683 mob no09659676814 my id shankar192@yahoo.com

  29. 33 Ufuk Aydemir November 19, 2008 at 7:33 pm

    Hi
    My name is Ufuk Aydemir,i’m from Turkey..

    I have 12 years of experience as a retail manager in Tesco. I have worked in avariety of positions in Tesco.I started to work at cashline in 1995. I left from Tesco to gomilitary service in january 2007 for 16 months.I finished military service and back.I saw some news on internet,about job opportunities in The Middle East.I thought i’m very experinced person in retail.

    i want a new challenge in my career.Imade some application in different job agencies in The Middle E.I know about KSA daily life.I can adapte,i’m muslim and it will be not hard living for me.I’m ready to hard work,i got great goals forthe future.I need a good start point to continue for my career.I know KSA shopping habits,there is alot of malls and supermarkets,hypermarkets like Carrefour,Geant,Panda….

  30. 34 Sabah Hussain November 28, 2008 at 12:28 pm

    Folks, I’m not working in Lulu or responsible for any recruitment in these places.

  31. 35 Sajan December 11, 2008 at 6:42 pm

    Hi,

    Iam sajan, as per ur advice i visited alghanim and eureka for one LCD
    but the experience was too bad. they are not caring the non arabic customers. in case of service i think lulu is no.1,during our visit they explained everything to us.

    in case of food items lulu’s price is best in kuwait market, before i used to buy frm sultan and city .

  32. 36 K.K.GUPTHAN January 30, 2009 at 3:22 pm

    would like to know who heading I.T & Softwear in LULU & WHAT TYPE OF SYSTEM IS USED.

  33. 37 Sabah Hussain February 13, 2009 at 1:11 pm

    Folks, I am in no way employed by Lulu but I keep getting emails from people who think that somehow I am.

  34. 38 Hussain Rangwala February 24, 2009 at 9:44 am

    hiii…i went to lulu hypermarket to purchase pair of shoes but the size is not available in that brand shoes i went there three times and even met the supervisor of footwear his name is Shahwaaz he everytime ignore me and say till next week it will come so kindly arrange me the shoes.

  35. 39 mujeeb March 4, 2009 at 2:56 pm

    I do my personal shoping @ lulu abudhabi, according to me they give the best service among hypermarkets compare to carefour or adcops.

  36. 40 Sharaf March 13, 2009 at 6:05 pm

    i was permant custmer of lulu hypermarket in kuwait but now have changed shopping location … i add lots bad expreance from there

    here i would like to remind them that customer has choice …

  37. 41 Raihan March 30, 2009 at 7:12 am

    LULU IS ON SAP

  38. 42 bandara June 7, 2009 at 10:46 pm

    Dear hi…

    I have four year experience in geant hyper market Saudi Arabia & five year experience Anthony’s super market in srilanka wattala. . So still I am at Saudi. They have any vacancies pls inform to me.

    Thanks .
    Best regard
    s.m.t bandara
    email.(bandaratikiri@yahoo.com)

  39. 43 dr.reny July 29, 2009 at 9:12 am

    i have shopped in lulu kuwait.its th eworse place to shop.customer service is a misery.products are so bad……the fruits,vegs,clothes….city cetnre n other places are goldconsidering lulu.serious waste of time there.

  40. 44 2hoursepower December 18, 2010 at 11:21 am

    I guess a good option for looking around for Xmas buys are the internet.
    I know there is a good site only for Kuwait malls Kuwait elecronic mall. I thnk it has SALES offersetc..

    Hani

  41. 45 shanawas April 16, 2011 at 1:44 pm

    i like to purchase in LULU all kinds of things nice lulu is the best compliments in gulf country.

  42. 46 kirandeep singh April 21, 2011 at 9:49 am

    dear sir i want a job in your hypermarket if there is any vaccancy please reply me at the same email address

  43. 47 Nisad June 1, 2011 at 4:41 pm

    HI,ACTUALLY I HEARD THAT LULU MANAGEMENT OVER QATAR IS VERY POOR, FOR THE STAFF AND EVEN SALAY ALSO TOO LOW AND MOST OF THEM WHO EVER WROKING ON LULU THEY R READY TO ESCAPE WITHIN FEW MONTHS…AS THEY JOINED DUTY

  44. 48 Mathappan September 6, 2011 at 10:22 am

    As far as I am concerned, the prices in Lulu Super Market is comparitively chaper than any other Super Markets in Al Ain , U.A.E. I was in the purchasing dept of Al Noor Super market in Qatara, Al Ain. I was making the pricing also in the house-hold dept. Many of the items we were having cheaper rates. On other cases I used to visit Lulu, find the prices and adjust our prices accordingly. I resigned from Al Noor by 2002 and there-after how .. I do not know. Lulu was the only Super market were I have to compete with

  45. 49 Swat Bone November 14, 2011 at 3:13 pm

    @Nisad: Its not only in Qatar, the entire group pays low. I remember my interview back in 2001 in Lulu’s first ever location, and they offered me peanuts after saying i was over-qualified (even though i don’t believe in this phrase) and to my surprise, none of them spoke fluent English. Nevertheless, any retail outlet would offer in the market is good for freshers who really want to learn from scratch and not wanting a white collar job at start, so I dont blame Lulu Group.
    @Sajan: I’m sorry to reply to your post of 2008, but if your reading this… Alghanim, Eureka and all the shops i Kuwait give respect to all their customers. Ive been a regular customers to Alghanim at all their stores, and being an Indian, I haven’t faced any ignorant salesperson, ever.
    And for all who look for after sales service on electronics… most companies are bad, but I have to point out at Alghanim, they are the best, as long as you follow their terms and conditions.

  46. 50 NABEEL December 29, 2011 at 8:27 pm

    Hi Frinds,

    wish you all Happy New Year 2012…..

  47. 51 NABEEL December 29, 2011 at 8:28 pm

    Please let me know if LULU offering best price on LCD TV 18.5″ currently or in future…

  48. 52 firewire April 19, 2012 at 12:11 pm

    Why buy from Lulu, an indian chain, and not from your local groceries? is this how you like it to be? Filthy indians whom are worth less than shit in their shitty home country, come here and thrive on Arabs money, while sending money back to india so that they can send us more shitty indians… Is this how we Proud Arabs have become? letting foreigners do as they wish in our lands… May God forgive us on judgement day.

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Who Am I?

A Pakistani living and working in Kuwait who enjoys movies, gadgets, photography, technology, cars and a good book. This blog is all about things that interest me and what is going on in My Life.

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